Shipping policy

We founded James Bong 420 with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Shipping 

All orders are usually processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Shipping charges for your order will be calculated and displayed at checkout. 

Replacement Policy

Broken or Damaged Items

If your order arrives broken or damaged/defective, just send a picture of the item next to your package with the shipping label visible to support@jb420.ca. You have 7 days to report the breakage. Once we’ve had a chance to look it over, we’ll issue a replacement as soon as possible.

Missing Items

If an item or component from your order is missing from the box upon arrival, please email support@jb420.ca with your order number and a description of what’s missing. You have 7 days to report a missing item. Once the shortage is confirmed, we’ll issue a replacement as soon as possible. However, if you're claiming your entire package was never delivered or was stolen from your doorstep and Canada Post tracking information shows it was delivered correctly, you'll need to file a claim with Canada Post or submit a police report for stolen mail before we process a replacement. If you would like your package to be shipped with a signature requirement, please reach out to support@jb420.ca to request that.

Incorrect Items

If you receive something other than what you ordered, send an email at support@jb420.ca with a picture of the item next to your package with the shipping label visible. You have 7 days to report an incorrect item. Once the error is confirmed, we’ll issue a replacement as soon as possible.